How to create service requests
A service request is a place where you can inform the board and management of a request you would like to have fulfilled. This may take the form of a work order, maintenance request, architectural review, or just a general inquiry.
Leila Scola
Last Update 3 dagen geleden
All service requests have operators based on their subjects and they are chosen by your community managers.
You can watch our youtube video to check how to do it in our app or follow our step-by-step guide below.
Go to service requests in the left-hand menu, here you can view previous work orders and add new ones.
To add a new service request click on the green plus button.
Once you've done that, choose a subject, write a message with your issue, attach up to six pictures or files related to the problem, and click send.
When you finish writing your request and send it, a confirmation message will show in your screen with a code so you can follow up. There are two possibilities of how to receive updates about the request.
It can be done by email, so the person responsible for the requests in you community send you an email approving or rejecting it. In this case, the comments or updates made will not appear in the system.
If your community settings allow service requests through the system, all communication will take place via Neigbrs. The person responsible for handling requests will receive and manage them directly in the system. This includes approvals, rejections, and any updates. You can check the status of your request at any time and view all comments made by the administrators.
To view an ongoing Request, click on View. You can always see previous messages by clicking on the operator's name, reply to the operator and print the request.
Once your request is closed, you’ll have the option to provide feedback on the service. You can indicate whether the issue was resolved, rate the quality of the service, and, if you’d like, add a comment to explain your evaluation. To submit your feedback, simply click on "Provide Feedback" so your opinion will be registered.
To download our residents manual, click here.