Residents Manual

If you want to download this manual, as an ebook, click here.

If you want to access this manual in Spanish, as an ebook, click here.

First of all, welcome to Neigbrs by Vinteum! We are thrilled to have you on board. We strive to make life in a community easier for everyone! In this manual, we will run you through all of the available features in our portal. 

To log in for the first time, open the invitation email that you will have received from ‘[email protected]’. If it’s not in your inbox, please check spam. Then, click on finish registration to create your password:

You will be taken to this page where you will create your password:

After you have created your password you can log in and discover Neigbrs!

Your dashboard shows you notices and posts in the social network.

In my unit, you have all the information about your unit. 

You can add additional residents, vehicles, pets and access release.

Additional residents are everyone who lives with you, your partner, children, etc.

Access release is relevant for a gated community, or any community where people need permission to enter. The doorman or security guard may have to call the house or unit to see if this person can enter. The access release means that this person can enter specific times or days or all the time, you can choose to be told they’ve arrived, or not. So if a tutor or cleaner comes to your house once a week for two hours, then you can make sure they’re allowed in without you having to give permission every time.

In community news, you have a few different tabs. The first one is Notices, here you have your HOA or condo’s news. Any changes that are happening, any repairs, meetings, or elections. 

Then you have the social network. This is where members of your association can talk to each other about relevant things for your community, any lost objects, classifieds, babysitting offers, carpooling etc.

In events, you have a calendar where you can see what community-wide events are going on.

In Neighbor Hub you can access the Member's Directory and the Chat Features

In Member's Directory you can access all residents and representatives from your community. You can also share your contact information with other community members and this will be displayed here. 

You can differentiate between Representatives and Residents by checking if they have the orange Building icon besides their name.

In Chat, you can send messages by clicking the green plus button. You choose who to send a message to by searching for their name or apartment or house number. You have to include a subject, then a message.

You can view your messages by navigating between received, sent and excluded.

Talk to manager, talk to concierge, and talk to staff is the same principle but the message will go to the relevant people in your community. 

In service request you can let your manager or board members know about any problems you may have noticed in your community. So if you see a crack in the parking lot, or a door or gate isn’t closing properly, let someone know through Neigbrs!

Click on the green plus button to create a service request. Choose a subject that your request falls into. Then describe the problem, and you can also attach photos by clicking on the paperclip button. After you publish you’ll be given a number in the queue and get notifications when the manager responds to your request. When they have fixed the problem you can rate the response.

In this section, you can view any parcels that are waiting for you to collect them. You can see when it arrived at the community, and who sent it.

In reception you can grant access to people to enter the community, it’s exactly the same as we saw in access release in my unit.

In visitors reports, you can download a report of everyone who has entered the community to visit your house or apartment.

Here is where you can tell your manager or board member about other units that did something against the rules. Such as leaving a doggy mess on the sidewalk, making a lot of noise at 3 a.m. or breaking a piece of community property.

To report something, click the green plus button and include the date and time the incident happened. You also have to include the subject, the building and unit of the offending person. If you don’t know it, put your own and explain that in the text box. Describe the incident and add any photos that might be relevant.

In amenities, you can reserve an amenity, click on the amenity you’d like to reserve. You’ll be taken to a calendar, choose the day and the time you’d like. You’ll be able to see any other reservations in this calendar. 

If you choose the same time as someone else you’ll be put on the waiting list. You can create a guest list so that the security guard will know who’s coming if it’s going to be a large event with a lot of people who don’t live in your community.

In reservation history, you can see all your reservations for all the amenities.

Here you’ll find all your community’s documents. 

Finally, we have surveys. Here you can answer any questions that your board or manager would like your opinion on. Click on the icon with a tick to vote, and then submit your answer. You can also view the results from old surveys.

And that’s Neigbrs! Click around to become more familiar with the system, we hope you enjoy it!

If you'd like to download the manual, you can do so here!