How to successfully roll out Neigbrs

Congratulations! You have just joined Neigbrs by Vinteum, and now you need to engage your residents in adapting to the new software. 

Here's a quick guide with recommendations and ideas on how to do that:

The Vinteum Team has guided you through the Onboarding phase by creating your portal and offering training sessions on the system. You should now gain confidence in using the features and making edits to your portal. 

Take the time to familiarize yourself and customize your portal by creating:

- a notice for yourself

- contact groups, "Board of Directors", "Owners", "Renters", "Committees"...

- a test survey

- service request types

- incident reports types

- add images and logo to your emails

- events on the calendar

- meetings

- amenities

- documents

It's important to load it with your community info for them to see the value of having a community portal.

You can also disable the features you don't want to use with your community.

If you have more than one administrator, invite them and get everyone using it.

Don't take too long to invite residents, most of the learning will come from using the software with your community.

- If you chose self-registration, please see this article -

Now that you feel confident with Neigbrs, it's time to invite residents. 

A person can only have an account in your community software if they are invited to it. Please click here to learn how to invite them.

They will receive an email from Vinteum to create a password and access the portal. 

On the same day you send out the invite, we recommend sending the first notice. This would be a message to the community informing about the new portal, the need to create a password and log in. Here's a template.

This notice will be their first contact with the platform and will get them used to receiving information from the portal. Even if they are not invited, the residents will receive this email if their contact is registered on Neigbrs.

It's important that Administrators push the community to use Neigbrs by continuing to feed the portal with events on the calendars, meetings, notices, and more. 

If you will use Service Requests, Incident Reporting, and Amenities, it's a good idea to send a notice to residents to say that is the channel to request maintenance, send questions, report incidents, and make reservations.

If you want, feel free to share this Resident Training Webinar for the App and Desktop version with your residents.

Also, please share the residents' manual and the Help Center link.

If you feel the need to, you can reach out to the CS team and request an exclusive Resident Training Webinar for your community.